When it comes to healthcare, more patients are opting for self-service options. This isn’t to say they’ve started operating on themselves, but they’ve started checking into hospitals without the assistance of medical personnel. Self-service kiosks, like portal technology, can make administrative procedures like hospital registration and payment more efficient. So, in hospitals, is self-service a viable option? Hospital self check-in kiosk Malaysia has a number of major advantages, as listed below.
Hospitals can save money by using self-service kiosks. Self-check-ins save the hospital money by eliminating the need for paper and filing forms, as well as allowing them to look up information on a specific patient without having to sift through mounds and drawers of data. Nurses also spend less time executing the bulk of the hospital’s administrative activities and more time caring for patients thanks to self-service kiosks.
Patient waiting times could be cut down
Simple to use computerised system replaces the need to fill out paper forms. Typically, administrative employees must manually record the patient’s information and locate the proper medical department to handle the patient’s medical needs. Self-service kiosks make it easy to check-in and verify patient information by merely swiping an identity card, so this step can be avoided.
It is inevitable that mistakes will be made. Using electronic kiosks can assist administrative employees to make fewer data entry mistakes. As patients are frequently engaged in trying to get the best treatment for themselves, crowdsourcing the filing of electronic paperwork to them reduces the risks of errors. This also implies that duplicate consent forms and medical data will be unlikely to enter the electronic health record (EHR), as the device will simply notify hospital staff if they already have a record in their system.
Payment option that is more convenient
Integrating the kiosk with a Web-based portal can further speed up the payment procedure for the patient. Patients can pay for medical bills by swiping and entering their credit card information into an electronic payment system. The device can also alert the patient to any outstanding medical balances, print payments and medical certificates, and tell the hospital if the patient has made any payments for their treatment.
Apart from the easily available forms, patients may rest certain that the self-service kiosks will never leave them alone. The patient can locate their assigned physician using the same device by browsing a hospital map that will send them in the appropriate route. While this feature is quite rudimentary, it saves the patient time from having to search for any accessible personnel who can eventually take them to the appropriate room.
Self-service kiosks are definitely worth the investment, even though some people still prefer to have face-to-face contact with medical staff when they check into the hospital. At the end of the day, deploying electronic gadgets is not only a cost-effective solution, but it may also minimise patient wait times while also giving medical staff more time to care for them.